Refund, Resend and Returns Policy
Our policy lasts 10 days. This means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We only accept returns if the product you receive a damaged or not sent as shown on our website.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong thing.
We offer a full refund or a replacement if packages arrived are badly damaged.
We offer a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Incorrect or Missing Products.
We will deal with incorrect or missing products as follows:
a. For incorrect products, we offer a full refund or replacement.
b. For products with wrong color, size which doesn’t affect product function, etc., we offer a refund or resend if you provide a screenshot of your complaint including name, content and date.
c. For parts missing which doesn’t affect product function, we may refund partially or resend the missing part; for parts missing which affect product function, we will resend the product only.
Orders Cancellation.
For orders cancellation, we offer a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be cancelled as it is customized.
b. After payment, private inventory orders cannot be cancelled as it is special products and only available for you.
Orders not Received.
We will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If the clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as chargers/Adapters, Electronics Toys), Custom products (such as special orders or personalized items), and personal care goods (such as beauty products, Clothes). We also do not accept returns for hazardous materials, flammable liquids, Batteries, or gases. Please get in touch if you have questions or concerns about your item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Force Majeure.
We take no responsibility for any product damaged or shipping delay caused by epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.
Unacceptable Disputes.
We shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.